How Cycling.tv screwed me

by BDBrian on Sep 9, 2008 9:50 AM EDT Comment 24 comments

So, I've been pretty much unable to watch anything on their site due to time since the Olympics. Imagine my surprise when I find out that, all of a sudden, I'm unable to log in when I want to watch the Vuelta a few days ago. I sent them an email telling them the situation... and instead of responding, I've just been sitting a few days.

Anyone have any great suggestions for how to remedy this problem? My $99.99 for Gold North America seems to be going down the drain all of a sudden, so I am a little angry.

1 recs | Comment 24 comments

Story-email Email Printer Print

Comments

emailing

did you use cyclingtv@jumptv.com? Their old team@cycling.tv isn’t useful anymore. But for me, contacting the new email for my new password took 24 hours.

"If writing too much about the Classics is wrong, I don't want to be right."

by Chris... on Sep 9, 2008 10:22 AM EDT reply actions 0 recs

Also, Rebecca is in the live thread Vuelta today - I'll cross post for you

"I have come here to chew bubblegum and kick ass... and I'm all out of bubblegum."

by Drew... on Sep 9, 2008 10:40 AM EDT reply actions 0 recs

Hi BDBrian

Firstly, I apologise for the problems you have experienced logging-in. Did you e-mail cyclingtv@jumptv.com and receive a customer ticket number?

If you could let me know whether you have already followed this avenue I can look at getting this resolved for you asap.

Best,

Rebecca
Cycling TV

by rebeccactv on Sep 9, 2008 12:43 PM EDT reply actions 0 recs

Oh

That would be the problem… thanks a lot.

by BDBrian on Sep 9, 2008 5:45 PM EDT up reply actions 0 recs

Thanks Rebecca

Appreciate it.

"I have come here to chew bubblegum and kick ass... and I'm all out of bubblegum."

by Drew... on Sep 9, 2008 1:20 PM EDT reply actions 0 recs

Hope you are sorted BD.

And thanks for bringing it to my attention Drew. Always happy to help where I can.

So, a quick update!

Paris-Brussels is on Cycling TV – FREE, this Saturday 13th September….

We’ve got a great Saturday of sport coming up. Starting with the Vuelta’s Angrilu stage at 3pm GMT+1, we’ve then got the Paris-Brussels race FREE at 5.30pm GMT+1, straight after the Vuelta.

If you’ve got a Vuelta subscription, you can have a whole day of cycling. If not, join us for the Paris-Brussels, one of the oldest races on the cycling calendar.

Cheers for now!!

by rebeccactv on Sep 12, 2008 12:32 PM EDT up reply actions 0 recs

that does sound good, what with the weather...

And for those in an area where “the weather” means something more serious… hope you are all OK…

by JFS_PGH on Sep 12, 2008 7:37 PM EDT up reply actions 0 recs

Good tips here

I had the same experience. I just figured that, metaphorically speaking, locking the door to the business and refusing to answer the mail was the final sign that I, as a customer, was no longer valued.

I’ll try the new email and see if I can catch the rest of the Vuelta.

Brooklyn Chewing Gum: Vlaanderens Mooiste

by Koppenberg on Sep 9, 2008 3:59 PM EDT reply actions 0 recs

If you open a trouble ticket you should get your PW quite quickly

"I have come here to chew bubblegum and kick ass... and I'm all out of bubblegum."

by Drew... on Sep 9, 2008 4:40 PM EDT reply actions 0 recs

Hey Rebecca

Might I suggest that you have your IT folks set it up so that any emails sent to the old domain get forwarded to the new one? Dan can probably write you a tutorial. Granted it will contain odd pop culture references, but you can tell them to ignore that…

by Jimbo... on Sep 10, 2008 12:11 AM EDT reply actions 0 recs

by Drew... on Sep 11, 2008 2:58 PM EDT up reply actions 0 recs

Best scene, without question

The introduction of Jesus Quintana to “Hotel California” followed by Turturros “Leon and me, we’re gonna f*** you up” and ended with “eight year olds, dude”

Carlos Sastre - Tour de France winner - Born From Jets

by Jens on Sep 11, 2008 3:22 PM EDT up reply actions 0 recs