Cycling.tv to carry MSR
[Threadjack alert: original title was "How to convince Versus, Cycling.TV, etc. to carry the Giro and MSR" -- but midway through the conversation it emerged that C.TV has just announced it will indeed carry MSR for North America. Story here. No point in starting the conversation over.]
PdCers batted around a few ideas a few days ago, but perhaps it's time to get serious about lobbying for someone to provide North American coverage of these great races.
Enlisting the Livestrong Army via Twitter is one good idea. How about Chris/Gavia writing to VS, cycling.tv, RCS, etc. on behalf of the substantial economic, diplomatic, and military (shhh - don't let them know we have little to no military strength) power of the PdC community?
I know the dude over at cyclingfans.com is working some top secret deal in France (does he not know these races are in Italy?), but I'm not sure we can wait any longer.
Perhaps a phone call to cycling.tv (anyone have their number offhand?) as well as a powerful email from the PdC behemoth will convince the powers that be to give us some Italian cycling.
Anyhoo, ideas welcome - but make it fast! Clock's winding down on MSR.
1 recs |
192 comments
Comments
A DDoS will do the trick.. I think
Crashdan: "Veni Vidi Vici beats Wing Kong Exchange... … and I’ll change my signature to a backwards smile for a month."
Franzoi wins Parijs-Roubaix and I win a date with the VDS of Team Txirrindulariak..
by Frinking on Mar 18, 2009 7:14 AM EDT reply actions 0 recs
You see. It worked ;)
Crashdan: "Veni Vidi Vici beats Wing Kong Exchange... … and I’ll change my signature to a backwards smile for a month."
Franzoi wins Parijs-Roubaix and I win a date with the VDS of Team Txirrindulariak..
by Frinking on Mar 19, 2009 4:06 AM EDT up reply actions 0 recs
Cyclingtv is showing MSR
they announced it yesterday on the intertube and today it has appeared under the live links tab, and the TBC next to it has been removed. If they scew us over(they would never do that!) and pull the race late then you can complain but hold them until after the race, for CTV that is. For Versus, go ahead and bombard them, if CTV can get the rights then it probably isn’t that expensive after all. Oh and if CTV has MSR then they hopefully will have the Giro as well, it’s a very good sign.
Jay Cutler is an ungrateful punk....but please don't trade him!
by Phil H. on Mar 18, 2009 11:03 AM EDT reply actions 0 recs
Oh and cyclingfans has an article about it
right here, Anthony and Brian will be in the commentary box and the coverage starts at 9:30am eastern.
Jay Cutler is an ungrateful punk....but please don't trade him!
by Phil H. on Mar 18, 2009 11:07 AM EDT up reply actions 0 recs
I know we have all had it with the coverage issues at ctv...
but is anyone missing Brian’s commentary like I am? There has always been something about him doing the race chatter that I truly enjoy, maybe more so than anyone else. I enjoy Frankie and a few others but Brian always seems to make the race really enjoyable to follow.
"The most wasted day is that in which we have not laughed."
by nikki on Mar 18, 2009 11:13 AM EDT up reply actions 0 recs
Brian Smith is absolutely hands-down the best cycling commentator in the business
and Anthony McCrossan is the perfect teammate. It’s worth suffering the vicissitudes of ctv to hear their commentary.
by Steno on Mar 18, 2009 11:56 AM EDT up reply actions 0 recs
Exactly nikki!
I miss me some Brian in the worst way.
by ursula on Mar 18, 2009 12:13 PM EDT up reply actions 0 recs
I was just going to mention that
http://www.cyclingfans.com had made that announcement about CTV showing the race.
Why was cyclingrush dissing cyclingfans.com? They always come though with coverage for us.
Diane
by dwilson on Mar 18, 2009 11:16 AM EDT reply actions 0 recs
In small print at the bottom of the cyclingfans article on
CTV getting MSR rights it reads:
Note: cyclingfans.com is a cycling.tv affiliate partner
I didn’t know that. Interesting.
by ZoeRochelle on Mar 18, 2009 12:12 PM EDT up reply actions 0 recs
I wasn't dissing cyclingfans.com - apologies if it sounded that way.
I didn’t know whether the deal he referred to a couple of days ago would be done in time for MSR & the Giro and was expressing my exasperation w/ the absence of coverage – not w/ cyclingfans.com.
But now all is well w/ MSR (and hopefully the Giro), and maybe that’s the deal cyclingfans.com was referring to.
Thinking hard - really hard - of something witty to say....
by Cyclingrush on Mar 18, 2009 1:08 PM EDT up reply actions 0 recs
Having now looked at the cyclingfans.com update, I now see that that was the deal cyclingfans.com was referring to.
Thinking hard - really hard - of something witty to say....
by Cyclingrush on Mar 18, 2009 1:10 PM EDT up reply actions 0 recs
I just checked ont he price for the Giro package on CyclingTV and it is currently $29.99.
I checked on it about a month ago and I remember it being less – either $9.99 or $19.99. I remember remarking that it wasn’t very much.
Anyone else recall? If it has gone up then maybe CyclingTV got the rights at a much higher cost than previously and raised the price of the package accordingly.
by ZoeRochelle on Mar 18, 2009 12:07 PM EDT reply actions 0 recs
that price was access to the vod for the 2008 races
"Wizard's first rule. People are stupid. They will believe anything they want to be true or fear to be true." -- Terry Goodkind
by umwolverine on Mar 18, 2009 12:13 PM EDT up reply actions 0 recs
Well, the Vuelta is $24.99
so it’s not that far off of that. Plus, the Giro package includes MSR and the Giro di Lombardia while, as far as I can tell, the Vuelta package only includes the Vuelta.
Perhaps I’ll regret it, but I’m strongly thinking of giving it a try for the Giro Package, in spite of all the horror stories I’ve heard. One encouragement for me: IIRC, umwolverine always seems to get it fine and is located in Virginia, which is where I live. And, worst comes to worst, $29.99 isn’t that big an up-front payment to find out if it works for me or not. If it does work consistently for me, then maybe I’ll see about going for a whole-year deal
by Le Comte on Mar 18, 2009 1:43 PM EDT up reply actions 0 recs
The Giro still shows as TBA on the race calendar
Just checked… I would be wary because that is exactly what Tirenno Adriatico looked like right up until they decided to not televise it for us for our own good… so there is no guarantee that they will be showing it. They will gladly take your money for the Giro package, but until they issue some sort of definitive statement, I would pass. Your money though…
More Muur...
by Jimbo... on Mar 18, 2009 1:51 PM EDT up reply actions 0 recs
The TBA is the race time
if you go by that then every single race from now on is unsure on CTV, and I doubt that’s accurate. I’m still worried the Giro won’t be shown on CTV but this is a good sign.
Jay Cutler is an ungrateful punk....but please don't trade him!
by Phil H. on Mar 18, 2009 2:56 PM EDT up reply actions 0 recs
Fair enough
but the fact that they are showing it on the calendar when they do not have the rights to broadcast it yet is highly misleading. And since there is no other place on their site which shows you what they do in fact have the broadcast rights to, I will stand by my point, which is that you cannot assume that just because they show a race on their site does not mean you will be getting to see it when you sign up for the race. So until they decide to stop being evil and start being honest with us, “TBA” means “Buyer Beware”…
More Muur...
by Jimbo... on Mar 18, 2009 5:22 PM EDT up reply actions 0 recs
Agree, just mentioning that it says TBA on every race
they do have the TBC on the races that they have yet to buy the rights yet I guess, but T-A didn’t have the TBC next to it and then it was pulled, so I don’t trust that they have rights to all those races that don’t have the TBC, like the Giro.
Jay Cutler is an ungrateful punk....but please don't trade him!
by Phil H. on Mar 18, 2009 5:26 PM EDT up reply actions 0 recs
also, the giro pkg use to allow access for 3 months... don't know if that will apply this year...
whereas, the vuelta pkg is authorized for the full year
"Wizard's first rule. People are stupid. They will believe anything they want to be true or fear to be true." -- Terry Goodkind
by umwolverine on Mar 18, 2009 1:58 PM EDT up reply actions 0 recs
Looking at the packages
the Giro pkg would be the Giro, MSR, Lombardia but nothing else (which I can live with). I see other packages described as 3-month packages, etc., which sound like what you’re talking about.
by Le Comte on Mar 18, 2009 2:06 PM EDT up reply actions 0 recs
This is excellent news
and since my one month CTV extension is now in effect (which should have been a three month extension given all the other crap I missed last year due to CTV being so incompetent), I will gladly watch MSR. Anyone care to post the over/under on them blowing it again?
More Muur...
by Jimbo... on Mar 18, 2009 1:43 PM EDT reply actions 0 recs
I am emailing Ben Golding now
and offering our thanks. I sincerely think our complaints about C.TV should separate out the good aspects (this development, announcer quality, etc) from the bad. We need someone to do this, and C.TV is the only entity trying.
CQRanking.com, you complete me.
by Chris... on Mar 18, 2009 1:49 PM EDT reply actions 0 recs
I agree. Gotta use the carrot/stick approach.
Thinking hard - really hard - of something witty to say....
by Cyclingrush on Mar 18, 2009 9:33 PM EDT up reply actions 0 recs
Carrying MSR? That's nice.
But given all available evidence? CTV is still not worth a dime.
by Sui Juris on Mar 18, 2009 1:51 PM EDT reply actions 0 recs
And you need to pay for the "Giro" package to get it
without any guarantee that they will be showing the Giro, or Lombardia. Thanks, but no thanks.
More Muur...
by Jimbo... on Mar 18, 2009 1:52 PM EDT up reply actions 0 recs
yeah, not going to give them praise
for announcing that they plan to do what they’d previously told customers they were going to do.
by Sui Juris on Mar 18, 2009 1:54 PM EDT up reply actions 0 recs
Well
the announcement thing is bass-ackward. But the Cycling Fans article makes it sound like they did some creative work to at least get MSR.
You can criticize them fairly for various things, but we have to acknowledge that buying rights to big races might not be all that simple.
CQRanking.com, you complete me.
by Chris... on Mar 18, 2009 1:58 PM EDT up reply actions 0 recs
No, for sure it's not simple.
But this is how they sell you a subscription, as of the minute I hit post:
What you get
Our top package and must-have for all cycling fans living in the US and Canada! This is the cream of the pro road cycling calendar – the full Premium calendar, the Giro D’Italia, top Italian races AND the Vuelta A Espana!
From major tours to Spring Classics to one day classics, the Giro, and the Vuelta live and video on demand access to the full library of races whenever you like. This subscription buys you access to the very best professional racing and all for $99.99 for a whole year. Alternatively you can pay for a quarterly (3 month) option of $44.99. Here you save 25% across the 3 packages.
[snipped description of MSR]
Gold North America Events
* Giro D’Italia
* Milan-San Remo
* Vuelta A Espana
* Paris-Roubaix
* Ronde Van Vlaanderen [Tour of Flanders]
* Tour of Lombardy
* Liege-Bastogne-Liege
* Amstel Gold
* Fleche Wallonne
* Criterium du Dauphine Libere
* Tour de Suisse
* Gent-Wevelgem
* Paris-Nice
* Omloop Het Neiuwsblad (formerly Het Volk)
* Kuurne-Bruxelles-Kuurne
* E3 Prijs Vlaanderen
Plus much more! Always check our live schedule for upcoming events.
Price
For $99.99 for 12 months or $44.99 for 3 months you can get full access to Premium, Giro D’Italia, AND Vuelta A Espana – all live and video on demand!
This gives you a saving of 25% across the 3 packages.
They don’t tell you that they don’t actually have rights to everything they’re promising you. There’s no “We hope to have”, there’s no hint that you won’t, in fact, see every race they’re listing in order for you to give them money.
by Sui Juris on Mar 18, 2009 2:03 PM EDT up reply actions 0 recs
I know
I’m not defending that.
CQRanking.com, you complete me.
by Chris... on Mar 18, 2009 2:09 PM EDT up reply actions 0 recs
Heh
I know you know. I just feel compelled to make this point about CTV’s BS far and wide, these days. CTV has a long long way to go before it deserves a shred of respect, in my view.
by Sui Juris on Mar 18, 2009 2:13 PM EDT up reply actions 0 recs
+99.99
Since CTV refuses to spell out clearly what you are actually getting for your money, and what they hope to give you for your money, we need to do it for them. All this irrational exuberance leads to bad places…
More Muur...
by Jimbo... on Mar 18, 2009 2:24 PM EDT up reply actions 1 recs
Dark snowy places in parks?
Dude... why WOULDN'T Thor ride the chicken?
by crashdan on Mar 18, 2009 4:57 PM EDT up reply actions 0 recs
ICTV maight be better off with a more generic description instead of specific races
The Giro description still reads that Tirreno-Adriatico is included.
by ZoeRochelle on Mar 18, 2009 2:19 PM EDT up reply actions 0 recs
Really?
I’m looking at it now and not seeing that. I’m only seeing the 3 races I mentioned above listed in the package…
by Le Comte on Mar 18, 2009 2:23 PM EDT up reply actions 0 recs
Here is a screen capture of the purchase page.
by ZoeRochelle on Mar 18, 2009 2:31 PM EDT up reply actions 0 recs
And it still says I am purchasing the 2008 package.
So it can either way. Does CTV have staff that keeps their webpages current?
by ZoeRochelle on Mar 18, 2009 2:33 PM EDT up reply actions 0 recs
Norte Americano
gold
CQRanking.com, you complete me.
by Chris... on Mar 18, 2009 1:56 PM EDT up reply actions 0 recs
I didn't mean that the only way to get MSR was to buy the Giro package
My point was that they are selling a “Giro” package which may or may not contain coverage of the Giro, so be wary of buying just that package. I applaud them for their efforts here, but I really wish they would not continue to market products around things they do not seem to have the rights to sell.
More Muur...
by Jimbo... on Mar 18, 2009 2:01 PM EDT up reply actions 0 recs
never seen lombardia on ctv, versus kept that for itself
"Wizard's first rule. People are stupid. They will believe anything they want to be true or fear to be true." -- Terry Goodkind
by umwolverine on Mar 18, 2009 1:59 PM EDT up reply actions 0 recs
Well, to be honest
I would probably not watch Lombaria on ctv even if they do carry it in favor of watching it on Versus on a delayed basis. For me it’d really be about MSR and the Giro.
by Le Comte on Mar 18, 2009 2:09 PM EDT up reply actions 0 recs
I don't like the sound of this, as far as Giro coverage goes
According to the cyclngfans story linked above, the difficulty cycling.tv had in negotiating rights to Milan-San Remo stemmed from the fact that RCS packaged rights to Milan-San Remo with rights to the Giro, and “the trick was to separate M-SR negotiations from Giro negotiations.” In other words, cycling.tv got rights to M-SR without getting rights to the Giro. If they’re planning to show the Giro, why not just buy the whole package from RCS?
Also, if you look at the description of the “Giro d”Italia Package" on the cycling.tv site, it says you get “live, as-live, and highlights” of Milan-San Remo, but only that you get “access” to the Giro d’Italia and Giro di Lombardia. What does that mean, I wonder. Live coverage, or something less than that?
Cycling.tv has earned our cynicism, and abused our trust, over and over again. I would encourage people to wait until cycling.tv announces that they have actually secured the rights to live coverage of the Giro before giving any money to c.tv.
by Tifosa on Mar 18, 2009 3:23 PM EDT reply actions 0 recs
Reading too much into it...
“Also, if you look at the description of the "Giro d"Italia Package” on the cycling.tv site, it says you get "live, as-live, and highlights" of Milan-San Remo, but only that you get "access" to the Giro d’Italia and Giro di Lombardia. What does that mean, I wonder. Live coverage, or something less than that?"
It’s just a poor choice of words on my part. I updated the page this morning by rehashing the old copy that was already there and it seems to have led to that abomination of the English language you’re referring to.
by CTV-ROLD on Mar 18, 2009 4:31 PM EDT up reply actions 0 recs
Would you also update the "Purchase Packages" page on the profiles?
For the Giro Package it still has 2008 package information.
by ZoeRochelle on Mar 18, 2009 4:43 PM EDT up reply actions 0 recs
Well, while you're fixing things
How about you update the language on the other pages to reflect the fact that CTV is merely selling a chance that a subscriber may view a race, and label those races for which CTV has not yet secured the rights?
by Sui Juris on Mar 18, 2009 4:44 PM EDT up reply actions 0 recs
So, are you saying that cycling.tv does have the rights to show live coverage of the Giro?
A clear answer to this question doesn’t seem like too much to ask.
by Tifosa on Mar 18, 2009 5:11 PM EDT up reply actions 0 recs
Not to speak for CTV-ROLD
but his honest answer must certainly be something like “No, we have not secured the rights to the Giro, or to anything else besides Milano-San Remo, but we will not state that clearly either on our website or in any communications to our clients because then people might not give us more money, and we can’t be having that…”
More Muur...
by Jimbo... on Mar 18, 2009 5:28 PM EDT up reply actions 0 recs
I can't believe this discussion is
even going on……. even if they have the rights they have been unable to deliver the package without big frustrating, excuse giving screw ups! So it is moot point.
by Teel22 on Mar 18, 2009 5:34 PM EDT up reply actions 0 recs
Good point
I will revise my not-CTV-ROLD answer as follows…
"No, we have not secured the rights to the Giro, or to anything else besides Milano-San Remo, but we will not state that clearly, either on our website or in any communications to our clients because then people might not give us more money, and we can’t be having that. Also, please note that our having secured the rights to broadcast a race is no guarantee that you will actually be able to watch the race using our service even after you have signed up and we have taken your money. FYI, our batting average is about 700, which is pretty fucking phenomenal if you are a baseball player, but unbelievably piss poor and laughable if you are a broadcaster. And our legal fine print, which you accepted when you signed up, says, and I am paraphrasing here, ‘suck on it’."
More Muur...
by Jimbo... on Mar 18, 2009 6:11 PM EDT up reply actions 0 recs
Just a note for those not in North America per the ctv site...
“Please note this event is available in North America only.”
"The most wasted day is that in which we have not laughed."
by nikki on Mar 18, 2009 3:40 PM EDT reply actions 0 recs
Europe
has Eurosport.
CQRanking.com, you complete me.
by Chris... on Mar 18, 2009 3:41 PM EDT up reply actions 0 recs
Oh great, here comes the Mussolini-picture again
Did your favourite rider just win Montepaschi Strade Bianch Eroica Toscana? OK then.
by Jens on Mar 18, 2009 4:24 PM EDT up reply actions 0 recs
I'm american... it's ingrained in elementary school that saying...
… “suck it Africa” just isn’t right.
Dude... why WOULDN'T Thor ride the chicken?
by crashdan on Mar 18, 2009 4:58 PM EDT up reply actions 0 recs
Australia
bad espresso. Africa… hm… not coming up with anything. Big mosquitos?
CQRanking.com, you complete me.
by Chris... on Mar 18, 2009 5:41 PM EDT up reply actions 0 recs
what do you mean bad espresso?
must be sydney…
by rbjhan on Mar 18, 2009 11:04 PM EDT up reply actions 0 recs
The Cyclingfans post
says the following…
If an organizer packages, say, a race in March such as Milan-San Remo (Saturday) with an even bigger event such as the Giro d’Italia in May, and it isn’t even clear by mid-March who an online broadcaster will be dealing with for Giro rights, online rights for Milan-San Remo can go unpurchased.
Harold, can you clarify what that bold part even means? If you know who to negotiate with for the MSR rights (the race organizers), and MSR and the Giro are being offered as a package deal, then you already know who to deal with, right?
More Muur...
by Jimbo... on Mar 18, 2009 5:33 PM EDT reply actions 0 recs
I don't deal with rights, but...
…I’d be willing to stake my reputation (as a stone-cold badass, of course) on CTV having the Giro. I don’t know if it’s 100% confirmed or not (I really don’t, this isn’t some secret code), but even if it isn’t, there’s a difference between the races that have the final stages of contracts signed and those that are genuinely uncertain, the “COVERAGE TBC” ones. Don’t hate on CTV too much for this, since it’s the case for everyone dealing with rights.
Anyway, that’s just me as ROLD, not CTV-ROLD. I’m here as a cycling fan tonight. Now I’ve read all the news AND got roped into replying to this thread, I’m out.
by CTV-ROLD on Mar 18, 2009 7:36 PM EDT up reply actions 0 recs
There you have it
Harold has staked his stone-cold badass rep on CTV securing the rights to stream the Giro. You read it here.
More Muur...
by Jimbo... on Mar 18, 2009 8:04 PM EDT up reply actions 0 recs
Didn't the US ban
naked short selling?
by Sui Juris on Mar 18, 2009 8:25 PM EDT up reply actions 0 recs
only after hours
when it’s snowing
More Muur...
by Jimbo... on Mar 18, 2009 11:19 PM EDT up reply actions 0 recs
It shrinks?
Like a frightened turtle.
"I didn't look for him and I didn't see him. If you base your race on another rider, most of the time you lose."
Tom Boonen
by Drew... on Mar 19, 2009 12:54 PM EDT up reply actions 0 recs
Why take it so personal...
Jimbo has to have a crush on cycling.tv.. He can complain for like hours and hours at/to/something cycling.tv.. Love and hate? So if you make him love cycling.tv again.. He will do nice..
Crashdan: "Veni Vidi Vici beats Wing Kong Exchange... … and I’ll change my signature to a backwards smile for a month."
Franzoi wins Parijs-Roubaix and I win a date with the VDS of Team Txirrindulariak..
by Frinking on Mar 19, 2009 4:33 AM EDT up reply actions 0 recs
If you make admit him that he love cycling.tv D'UH
Crashdan: "Veni Vidi Vici beats Wing Kong Exchange... … and I’ll change my signature to a backwards smile for a month."
Franzoi wins Parijs-Roubaix and I win a date with the VDS of Team Txirrindulariak..
by Frinking on Mar 19, 2009 4:34 AM EDT up reply actions 0 recs
I wrote that so I'll respond
I’m the one who spoke to Ben Golding of CTV today. I cannot and will not reveal everything we discussed but I will say this: these kinds of negotiations are very complex and CTV usually work with Versus in the U.S. If you look at the Versus schedule for Saturday, I think you will see that they are not carrying M-SR.
Now, as I mentioned in my post and as I’m sure many of you know, RAI bundles the rights for several races, including M-SR and the Giro. If Versus doesn’t want to get in the game, then you should be complaining to them. The “home of cycling in the U.S.” hesitating or outright passing on something as big as the Giro only results in a pinch on everyone else. As of today, CTV don’t know if they will be dealing with Versus or with RAI directly. Ben Golding’s move to at least rescue M-SR coverage from oblivion was brilliant and we should all be appreciative. As Chris suggested, we need to separate issues here.
I also am in regular communication with people at companies like Universal Sports. The economy has really hurt them and one of my main contacts there recently lost his job because of it. A real shame because like Golding, this guy really understood internet marketing. Alas, the poor economy has NOT resulted in rights owners giving out any great deals on rights acquisitions. Thus, Universal Sports felt the ToC organizers were asking too much money, especially for non-exclusive rights. Armstrong is back so no one is getting any good deals.
Anyway, it’s not fair to blame CTV for things that they have little to no control over. I personally was not happy to see that Versus renewed their deal with A.S.O. for their races. I had hoped they would get out of the game and let someone else take a shot at it. There were even talks at one point that CTV would deliver directly to set-top boxes. Almost ANYTHING would be better than the way Versus treats this sport. And also, I’m tired of getting threatening letters from their lawyers, particularly when they fail to secure their own video feeds.
To the person who suggested I might not know these races are in Italy, if you check my profile you will see that I haven’t just started following this sport. I arrived back in Paris a few days ago for the spring Classics; this is the center of the cycling world….and I am minutes from Eurosport headquarters, France 2/3/4, A.S.O, L’Equipe, LNDD. Cyclingnews doesn’t even have a reporter based here anymore and it shows. In addition to covering races, I’m meeting with people at France TV and Eurosport who have rights in their respective markets. What you refer negatively to as “some top secret deal in France” is simply my having respect for people I work with. When someone asks me not to talk about something, I’m not going to talk about it until I get the green light. Should it be any other way?
Do I think CTV will have the Giro? Yes. It is inconceivable to me that they won’t. And if anyone can make it happen, it’s Ben Golding. And either way, on cyclingfans.com we’ll list options….so I’m confident we’ll have you covered one way or another. We’re in our 5th year of doing this and there have been more and more options each year. And this despite only having one pre-paid banner ad on two occasions, for an Italian jeweler, for a total of about 3 months of pre-paid advertising in 4+ years. I haven’t even had time to respond to requests for ad rates.
Finally, I’d like to point out that since the arrival of Ben at CTV around two years ago, I haven’t received any pressure from CTV regarding feeds we link to that might infringe their rights. I didn’t enjoy “working with” CTV prior to Ben’s arrival….promoted them for years, never saw a penny, felt there were attempts to intimidate us. So I actually banned CTV from my site for a year and my UK correspondent Bernie and I found alternative video feeds for every race except Paris-Roubaix if I recall correctly. I have a great working relationship with Ben Golding and he understands they’re coming out ahead in all this……and everyone gets to watch some kind of feed whether they are paying or not. Hopefully more and more people start to sign up so CTV can do more.
CTV does have issues….and some people there are frustrated too. (Or have you never worked in a job where you or anyone else was frustrated?) But let’s separate the issues and go from there.
by Pete-CF on Mar 18, 2009 8:11 PM EDT up reply actions 2 recs
Thank you
Pete, that was very informative. Appreciate you taking the time to post that.
(And in case you feel like answering one more question – did RAI get another four year term like its previous deal with RCS, or are things significantly different?)
by Sui Juris on Mar 18, 2009 8:20 PM EDT up reply actions 0 recs
don't you hate it when people ask you
questions they can google the answers to?
On the off chance that anyone else cares, RAI did renew with RCS for four years. And this results in deals like this, of interest to our Euro-based folks:
Eurosport Group, RCS (owner and promoter of Giro d’Italia) and RAI Trade (appointed as worldwide media rights distributor) are pleased to announce the extension of their long term partnership for an additional 4 years. The deal covering 2009 through 2012 involves television and internet rights of the Giro d’Italia as well as 3 other major Italian cycling races: Milan San-Remo, the Giro di Lombardia and Tirreno-Adriatico.
The renewal of the deal with Eurosport Group features:
- Live and delayed coverage of the Giro d’Italia on Eurosport, across 59 countries in Europe
- Live and delayed coverage of the other 3 races of the package on Eurosport and Eurosport 2
- Live and delayed coverage of all races on Eurosport Asia/Pacific
- Online coverage across Eurosport’s websites.
by Sui Juris on Mar 18, 2009 8:38 PM EDT up reply actions 0 recs
grazie for the post!
And thank you for posting all the alternative feeds. I am extremely grateful for that.
Also: Almost ANYTHING would be better than the way Versus treats this sport. And also, I’m tired of getting threatening letters from their lawyers, particularly when they fail to secure their own video feeds.
I agree. Versus coverage is poo.
by gavia on Mar 18, 2009 8:37 PM EDT up reply actions 0 recs
Double poo I'd say
Thanks, Pete for giving us your take on all this.
by ursula on Mar 18, 2009 8:49 PM EDT up reply actions 0 recs
Thank you, Pete
for this information, and for all the great work you do at cyclingfans.com.
Your site is fantastic, an invaluable resource for cycling fans.
by Tifosa on Mar 18, 2009 8:47 PM EDT up reply actions 0 recs
I was only joking about the France/Italy thing. I've been following you and the sport long enough to know that you know what you're doing.
Thinking hard - really hard - of something witty to say....
by Cyclingrush on Mar 18, 2009 9:44 PM EDT up reply actions 0 recs
And I was talking tongue in cheek about the top secret deal thing
Really, the only serious thing in my post was the issue of finding a way to let the powers-that-be know affirmatively that we want to see these races. I truly appreciate your efforts, and those of CTV on this issue.
Thinking hard - really hard - of something witty to say....
by Cyclingrush on Mar 18, 2009 9:48 PM EDT up reply actions 0 recs
Thanks for the info Pete
The key issue here is that CTV is in the business of streaming bike racing live on the internet, or at least that is what they charge people for, yet they do not own the rights to stream most of the races that they are marketing. They are not forthcoming about which races they own the rights to stream, and which races they are hoping to obtain the rights to stream. They could easily provide this information, and keep it current, if they chose to do so, but instead they choose to be vague. I do not doubt that negotiations are complex, and that Golding, as the littlest fish, has very little control over the right’s negotiation game, but I as a paying customer do not give a rat’s ass about that, nor should I have to. They are marketing race coverage as if it were a done deal, when the reality is a fuzzy maybe, or in the case of the Giro apparently even less than that… not even sure what to call it… a hypothetical future state where all possible combination’s involving you, your computer, and live bike racing collapse down to the one where you are successfully watching live bike racing on your computer? Selling what you do not own is deceptive.
And Golding having negotiated a deal with race organizers of MSR to stream their bike race, which is nice since that is what he sold us already, is not something that is remarkable or worthy of my appreciation beyond a simple “congratulations on doing your job”, or perhaps a less generous “thanks for now owning the thing you already sold me”. But that is just my take. He may really understand internet marketing, but if internet marketing is all about getting people to fork over money for something you have no legal right to be selling, then he is a long way from earning my respect or appreciation, let alone my money.
As for people at CTV being frustrated, my advice is to quit and go find your bliss, or else grow up and try harder to do your job. Fix the technical issues, be more forthcoming, stop waiting around for Versus to throw you a bone and negotiate for yourselves, or maybe try to figure out a way to change the negotiations game entirely… no small feat certainly, but do something besides whining about it. If you do get it right, we the rabid cycling fans of the world will pay you good money (hint: I would gladly pay you twice what you charge me now). But if you do not get it right, we will pay whoever does. And If nobody gets the pay to watch game right, then we will start tipping Pete more I guess. Or maybe I will just buy a slingbox and send it to my cousin in Lucca. Hey Paolo? You reading this? Check your email…
More Muur...
by Jimbo... on Mar 19, 2009 2:16 AM EDT up reply actions 1 recs
You certainly raise valid issues
Not to defend CTV but I think the current folks there inherited a difficult situation from both a marketing standpoint and a technology standpoint.
Pre-JumpTV acquisition, the value (or perceived value) in CTV lay primarily in the broadcast rights they had acquired. They certainly didn’t own any technology of value. I wonder how closely JumpTV looked at what exactly had been acquired…
I suspect the previous owner of CTV was smart enough to know that uncertainty doesn’t sell. I was right in the middle of exchanging a number of heated emails with him when out of the blue he asked me if I was going to congratulate him for the pending sale of CTV for millions of dollars! It hadn’t even been announced yet and I had the impression he’d just concluded the verbal agreement minutes prior. More power to him….he was smart, in the right place at the right time, and got rewarded for it. I still banned them from my site for a year though. ;-)
CTV depend on JumpTV for a lot of things….and my observation is that JumpTV is not very responsive to CTV’s needs. This is solely my observation; the CTV people I deal with have not complained about the situation to me, they are professionals. But I can imagine the frustration that may be there…..just like I’m sure most of us have experienced in various jobs where you cannot get from point A to point B, and yet you know it could be very simple. Except very little is simple in this business.
And again, not knowing if you’ll be dealing with Versus or RAI directly……let’s blame that on the way Versus does business. You’re right that as a consumer you don’t care about that. But the discussion here is hopefully on another level and you all appear to be so much better informed than the average CTV consumer.
Selling online streaming of bike races is of course not like selling a commodity like computers. You say they could “easily provide information”. I suspect that if CTV were to lay it all out on the table, the combined levels of detail/confusion and uncertainty would result in few sales and they’d go out of business. (You all are well informed but what about the masses out there?) Or if they sold access on a race by race basis, the number of sign-ups on race day would doom the entire enterprise. I comment generally….and again there are indeed things they can do to improve.
I feel like I’m giving you some info and you just want to continue playing the angry consumer. That of course is your right. Be angry. But I do not think suggesting that quality people like Golding and others at CTV simply go find jobs elsewhere is very constructive. I’m giving you information regarding JumpTV and Versus. It would be more constructive if you were to support people like Golding and go complain to JumpTV and Versus. (Okay, no one has ever gotten ANYWHERE with Versus so scratch that….) Tell JumpTV to better support CTV or you’ll stop paying.
All of this is fluid…….with technology changes, mergers, potential mergers etc. (You’ve indicated as a consumer you don’t care but others might be interested to know.) CTV will be changing some technology in the next week or so. (I know, look out…..it’ll all crash, right?) One merger almost took place last year but I was told this off the record so that’s all I’ll say. But JumpTV (Canada) have merged with NeuLion (U.S.) and as the latter have expertise in delivering IPTV (Internet Protocol Television) to set-top boxes, we may soon see developments in that area with regard to cycling coverage. I hope so….
Again, I understand you are frustrated and angry. It’s your right. If you cannot live with what you get at the price you are paying, then by all means don’t subscribe. However, there is a real risk that cycling is going to be lost to a great extent in some of these powerhouse mergers that likely will put more resources into other sports and even things like religious programming.
Finally, Versus aside, I’m most familar with TV coverage in France….and some French fans complain all the time about Eurosport and France TV coverage. Unfortunately, things could get worse. Pro cycling is in a very difficult situation right now. And things will drop off again when Armstrong retires again.
by Pete-CF on Mar 19, 2009 8:58 AM EDT up reply actions 0 recs
the almost merger being
with the guy from MySpace? Which sent JumpTV into NeuLion’s arms?
~
In fairness, I really don’t think that Jimbo is playing the angry consumer. I’m right there with him (as are no small number of subscribers (current and former)). As you yourself have witnessed, the consumer experience with CTV has essentially being one of disappointment, so many failed promises that they look a lot like lies, and non-responsiveness. So while some situation in which JumpTV isn’t giving CTV the support it needs to deliver the product its selling may be some reason to have personal sympathy for the folks working at CTV*, it just makes me all the more disgusted with CTV the company.
And seriously, I would tell anyone who has the option of leaving a company where you don’t get the support you need to do your job to go ahead and leave. *That’s not being mean, that’s genuine support for long term happiness.
~
Oh, if we had a fraction of the money religious programming does, we’d be set. Maybe we can get Trinity Broadcasting to sponsor a team? Holy Rollers, perhaps?
by Sui Juris on Mar 19, 2009 9:51 AM EDT up reply actions 0 recs
erm
accidental bolding. But happily worthy of emphasis, I suppose.
by Sui Juris on Mar 19, 2009 9:53 AM EDT up reply actions 0 recs
Sui & Jimbo -
You both know I agree with being angry for not getting what we’re paying for but I disagree on some of the “get another job” comments. I’ve been unhappy in jobs before and, for the time that I stuck it out, it was because I was trying to make a difference and not ready to give up yet or in cases that many today could relate to, the market sucked so you’re kind of stuck for a bit. I think it’s pretty rude to make such comments to people for working at a company you currently have an issue with.
I am very annoyed that CTV has crapped out on me, not covered TA as on demand, and again given me log in issues. I simply wish we would not group workers in with our issues with CTV’s subscription. Rebecca and Harold have both been trying to be here for us to get assistance. Brian and Anthony have given the Cafe a lot of shout outs in the past that I believe have brought some people here. By all means, please feel free to be upset and voice your opinion but keep in mind not everyone (thinking umwolverine as one) has had issues.
"The most wasted day is that in which we have not laughed."
by nikki on Mar 19, 2009 10:24 AM EDT up reply actions 0 recs
thus my
qualifier of “has the option”.
I think it’s pretty rude to make such comments to people for working at a company you currently have an issue with.
I think it’s rude for people to constantly shovel BS at me for years and expect me to be polite about it. You know, there’s decent money to be made in selling dressed up but crappy used cars to people. So why don’t more people do it? At a certain point, most of us get embarrassed about what we’re trying to do to another person.
But yes, Rebecca has been polite.
by Sui Juris on Mar 19, 2009 10:40 AM EDT up reply actions 0 recs
Rudeness is subjective I guess
My comment was that frustration is part of every job. You either deal with it, find solutions, try harder to make a difference, or you move on. Martyrdom is overrated. If some take my comments as rudeness towards the people of CTV, meaning Harold and Rebecca, or the commentary staff, that is your interpretation. That was not my intent. I appreciate their efforts. My issues are with the management and with the service they provide.
More Muur...
by Jimbo... on Mar 19, 2009 1:27 PM EDT up reply actions 0 recs
You're in over your head Sui
More Muur...
by Jimbo... on Mar 19, 2009 2:27 PM EDT up reply actions 0 recs
Lebowski = Thread Punctuation.
Beautiful
Dude... why WOULDN'T Thor ride the chicken?
by crashdan on Mar 19, 2009 4:33 PM EDT up reply actions 0 recs
I hope you guys know I totally
understand – and agree – with the frustration. I have the same feelings about it and truly think CTV needs to resolve the issues that we have all laid out. We have paid money for a service that is not up to par. Our complaints here usually are extremely warranted with support for our complaints. I’m really not trying to say don’t complain, I’m just, I guess, asking that we keep it to CTV as a cycling stream provider (or in our cases, especially of late – not providers) and not bring in people – although I get that it’s “people” somewhere in that company not getting it right.
You both know I practically worship you. I just miss some of our good laughs versus some of the moods being set lately. Please don’t hesitate to complain on my part, just keep in mind not everyone is in our same boat and not everyone who works at CTV isn’t trying really hard to get things fixed.
"The most wasted day is that in which we have not laughed."
by nikki on Mar 19, 2009 1:50 PM EDT up reply actions 0 recs
Yeah, I'm sure
your primary concern is the happiness of CTV employees. ;-)
I never said anyone wasn’t happy. Please…let’s not confuse frustration with being unhappy. No one in the history of technology, particularly on the bleeding edge, hasn’t practically lived with frustration on a daily basis. It’s a trade-off one in this business accepts…….or you go and raise sheep or something and watch the grass grow.
I do not believe the CTV complaints in this thread to be even remotely representative of the general experience. I have no doubt that people here have valid complaints and have had major problems with the service….but people having problems with a product or service have always gravitated together since the beginning of online forums. In the years we’ve linked to CTV, I can count on one hand the number of people who have emailed saying it wasn’t working for them at all. Seriously. That may not be representative either but I’d have expected a lot more emails than that if the service didn’t work for most people. And I have gotten emails from people saying they loved “our” broadcast commentators!
Is the interface clunky? Again, yes. Have there been occasions where the feed was lost right before the finish? Yes. If you’re in a hurry and just need to sign on to see the sprint finish, is it a good idea to launch CTV? No, in that case I usually launch one of the alternative feeds that we list.
Personally, I have very rarely had major problems with CTV, again aside from the clunky interface etc. I’ve streamed CTV via 3G card while driving through Provence. For me, it has nearly always worked. And I know that to be the case personally for more people than are complaining about them here. Not minimizing the complaints here. Just don’t think they are representative of the population on the whole.
by Pete-CF on Mar 19, 2009 11:30 AM EDT up reply actions 0 recs
well
your primary concern is the happiness of CTV employees. ;-)
No, not a primary concern. But it’s a perfectly valid reason to tell someone to, if they can, find a job elsewhere. Working for a worthless company takes a toll on you. I don’t wish that on anyone (well, maybe a few people, but they don’t really need jobs, unfortunately).
~
As to the general CTV experience, I’m pretty comfortable with the global sampling we’ve got going on here. But I’ll throw out a couple of numbers, and then leave it alone (for now):
CTV paying subscribers as of Sept 30, 2007: 15,000
CTV paying subscribers as of Sept 30, 2008: 8,300
It’s not just me. :)
by Sui Juris on Mar 19, 2009 11:52 AM EDT up reply actions 0 recs
What is your source
for those numbers?
Be aware that that time period corresponds with an increase in subscription video players Europe-wide (Eurosport and various country-specific services). The U.S. is 50% of CTV’s market. Even IF the numbers you posted are accurate, there are multiple explanations. W/o more info you cannot simply conclude they’ve lost half their customers due to dissatisfaction with the service. And which subscription packages are we talking about….and what about revenue? Not so simple.
by Pete-CF on Mar 19, 2009 2:57 PM EDT up reply actions 0 recs
JumpTV's Management Analysis reports
Whether one believes JumpTV, well, is up to him or her :)
And yes, I’d imagine there are multiple reasons for dropping rates, but I did try to match year to year numbers. If I wanted to be really mean, I could have started with higher numbers from earlier in the season in 2007. But yeah, I don’t think one can attribute the entire drop to dissatisfaction with service, but I’m thinking that’s no small part of it, and its certainly falls in line with the other available indicators.
CTV-specific revenue is harder to get ahold of, but they do claim an average rate of $43 per sub. Not sure what comes in via advertising.
by Sui Juris on Mar 19, 2009 3:47 PM EDT up reply actions 0 recs
Okay but
know that when JumpTV acquired CTV, it was announced that there were incentives involved and upwards of an extra $7million at stake I believe. With that in mind, all of a sudden those numbers may not be too reliable and someone may be getting stiffed. ;-)
by Pete-CF on Mar 19, 2009 4:23 PM EDT up reply actions 0 recs
I know
I’ve got the APA between CTV Ltd and JumpTV. But hey, if they want to falsify the reports they file with the Canadian regulatory authorities, well, that’s up to them. And given that Harold’s BFF Simon has ample (millions?) of reasons to check in on those numbers, I’d say it’s not unreasonable to take them as representative.
by Sui Juris on Mar 19, 2009 4:29 PM EDT up reply actions 0 recs
You underestimate the number of problems with cycling.tv
I do not believe the CTV complaints in this thread to be even remotely representative of the general experience.
There may only be a few of us with the stamina to continue to voice our discontent with cycling.tv in every relevant thread, but any regular reader of the live race threads here knows that the people having trouble with cycling.tv are legion.
And it’s not just podiumcafe members either. Here’s a thread on a different forum in which many members express their frustration with c.tv.
The fact is that a lot of former subscribers have simply given up on cycling.tv. They no longer subscribe, and they no longer complain, but they were ripped off just like me, and Jimbo, and Sui, and the rest of us. After next month, I, too, will be a former cycling.tv subscriber. Once I stop giving them my money, I’ll stop complaining about how I’m not getting what I’m paying for, but my silence should not be taken as approval.
by Tifosa on Mar 19, 2009 12:23 PM EDT up reply actions 0 recs
Again I don't think so.
It’s not generalized.
I’m in a good position to have a pulse on what’s going on with CTV. Every day that CTV is broadcasting, I get emails from a network of people with messages such as “CTV coverage started” or “Watching CTV now”.
In 3+ years I’ve had a total now (another one today!) of about 6 emails saying CTV doesn’t work for them.
If CTV didn’t work generally, I would know about it. The world would know about it. And CTV wouldn’t be in business.
Again I think you are overestimating the number of people having problems based on internet forums where, guess what, people complain about things.
It’s the same with the subject of Lance Armstrong. If you only looked at internet forums, you’d think everybody hates the guy. If you believe the media (and even Lance feeds this), you’d think he has no fans in France.
It is very possible, maybe even LIKELY, that a number of people have congregated here at PC precisely BECAUSE they were having problems with CTV and were looking for help and/or a shoulder to cry on. But again, this does NOT mean a given group of people having problems is representative of the population on the whole.
You’ve just pasted a link to another forum where people may be reporting problems. So perhaps now people will congregate there and commiserate. Doesn’t mean it’s representative. Again, quite the opposite is more likely.
If you go to the hospital, guess what….you’ll find a lot of sick people! Likewise, if you go into a thread dissing CTV, you’ll find….a lot of people dissing CTV.
Some people are having problems accessing CTV, no doubt. Maybe a lot of people. But it works for most people.
There are VERY many reasons why CTV might not work for a given person on a given computer. Lots of variables that CTV has little to no control over. What computer, what processor, what OS, what version of Windows Media Player, is WMP corrupted (permanent or temporary requiring a reboot), does your work environment block .tv domains (some do), etc. This is a tech support nightmare. You can either whine about it and kick down the door or you can try to solve the problem.
If in the end, in your case, there is no doubt that the problem is CTV….then by all means let them have it.
I’ve gotten more emails from people having problems playing a simple Eurosport audio stream than people reporting CTV problems. Usually a reboot fixes it. There are a lot of underlying software technologies that CTV depends on. These things can sometimes get corrupted.
As I’ve reported on cyclingfans.com today, CTV will soon be switching to a Microsoft Silverlight player. This will make CTV more accessible to Mac users. But one person on Twitter told me today that Silverlight won’t work on some older computers with certain AMD processors.
I’ve watched CTV on many different desktop and laptop computers, some new, some older, on both sides of the Atlantic, using all kinds of connections, including wireless modem…with very few problems.
The CTV platform is way more complicated than it needs to be…and that contributes to some people having problems getting in. But for some people not getting in, the problems may be on their own computer.
by Pete-CF on Mar 19, 2009 2:47 PM EDT up reply actions 0 recs
I respect your knowledge, but...
It does not at all match the experience here. I am not a cycling.tv subscriber and have not stake in this argument at all. But let me say two things:
First, the live racing threads here are pretty active for the major races. We aren’t a huge site as internet sites go, but we are active and the numbers are growing. On repeated occasions, live chats about the races are sidelined by numerous users who cannot access cycling.tv feed. In many cases, these users are tech-saavy individuals who have tried to access the feed on multiple computers at home, not at work where they may be behind firewalls. I would say from watching this happen repeatedly that the numbers are considerably more than six.
Second, I wonder if your email represents an under-reporting of the problems. Frankly, I would not think to email you at cyclingfans if I were having problems with cyclingtv. I would email them, and go to a forum and ask if anyone could help me get in.
Just my perspective as an observer in the cycling.tv hijinx. Thanks for everything you do to keep coverage flowing my way.
by gavia on Mar 19, 2009 3:02 PM EDT up reply actions 0 recs
Well I do get emails
asking me to say “hi” to Brian Smith!
Maybe coming to Podium Cafe blocks people from viewing CTV. ;-)
But seriously, as I already said I wasn’t assuming emails to me (or lack thereof) were any more representative than the situation here.
But people having problems with a product or service do tend to congregate in one place and the internet has made that easier than ever.
If CTV only works for me and for people I’m in touch with daily, I have no explanation for that. If the problem is that people cannot get in because CTV cannot handle the numbers, then they need to address that.
But it should be obvious that sometimes there are problems with an individual’s computer. Someone tweeted that the upcoming Silverlight Player will cause problems for some users. So some people who have been fine with CTV up to now may have problems with the new player! Unfortunately, as you know, computers are complex enough devices that it’s not just like turning on your TV.
Are a lot of people having trouble getting in on the West Coast in the U.S.?
by Pete-CF on Mar 19, 2009 3:30 PM EDT up reply actions 0 recs
Not sure 'bout geography
I’m not too sure how the geographic distribution works, really, as I haven’t been keeping track. It seems to be throughout the US, and I’ve noticed a few European users have also had trouble. You would have to start a thread and ask around for input.
To be sure, people with problems congregate on the internet. But as the others here have pointed out, for the most part, the Cafe is populated by people who came for the racing – we haven’t had a huge number of people show up to join in the cycling.tv complaints, or google searches for cyclingtv showing up here (I’m one of the site admins, so I do have a reasonable idea who’s logging on and when new user names are popping up – it’s typically during the big races). The complaints threads tend to be populated by people who are already here.
by gavia on Mar 19, 2009 3:37 PM EDT up reply actions 0 recs
I think I noted it after checking with friends...
that the issue with I think KBK? was that the East coast had few issues accessing it. And then the ability to get in went significantly down the further west you got. CTV I believe also acknowledged this the next day or so as being an issue (from them to us).
"The most wasted day is that in which we have not laughed."
by nikki on Mar 19, 2009 3:38 PM EDT up reply actions 0 recs
Pete for the first time, I truly have to disagree with you...
The complaints here at the Cafe are from regular, in most cases, long time regulars of the Cafe. When complaints are made here and agreed, disagreed upon, it is by a vast number of regulars and often times specifics, at least it was the case last year, were provided. And I would say in most cases it had nothing to do with what computer or system we were on but in fact an issue at CTV.
I don’t feel it’s logical to base the issues (volume of them) by your emails versus ones here where a large population has CTV. Many of us complain directly to CTV via email(s). I would not ever think to to contact you for the complaint as why would I? I think we are so vocal here because we had Rebecca and Harold trying to help with password and such issues last yeat. I don’t think we are at all just a place that people “came” to vent to. We’re regulars here and have experienced the stress together.
"The most wasted day is that in which we have not laughed."
by nikki on Mar 19, 2009 3:03 PM EDT up reply actions 0 recs
Pete
You do good work with your site, ferreting out free feeds, putting up with bullshit from lawyers, etc.. Keep it up. But arguing that CTV works well for most people, and that somehow all of the people who have problems with CTV end up here is nonsense. There are three plus years of live blog threads archived here at this site which contain a huge number of complaints by way more than myself, Tifosa, Sui, and others.
More Muur...
by Jimbo... on Mar 19, 2009 3:04 PM EDT up reply actions 0 recs
I have qualified all of my comments
and have said numerous times I do not doubt you are having problems.
I have presented POSSIBLE multiple explanations. There is no need for ANY of you to be getting so defensive. Jeez.
by Pete-CF on Mar 19, 2009 3:40 PM EDT up reply actions 0 recs
I can happily sit back and enjoy this thread without lifethreatening bloodpressure-spikes
because I cancelled CTV for good and no longer need to get worked up about , and thank god for that.
I think you need to realize that, although you post insightful, well-meaning comments, people have heard most of what you say for years now from different (CTV-affiliated and not) people and still when they get up at four in the morning they still don’t get to see the bikeraces they paid for .
It’s not that they don’t respect what you say but at some point people get tired of being told that they are the problem. You are just unlucky that you are not first in line to deliver this message, you are No. 237 or thereabouts.
Did your favourite rider just win Montepaschi Strade Bianch Eroica Toscana? OK then.
by Jens on Mar 19, 2009 3:49 PM EDT up reply actions 0 recs
I didn't tell any given
individual here they were the problem.
People here are angry, okay. Don’t know what else to say. CTV almost always works for me and in any event, we list plenty of alternatives…which I don’t imagine pleases CTV too much.
by Pete-CF on Mar 19, 2009 4:05 PM EDT up reply actions 0 recs
indeed
Which is why I hope that even a fraction of the deep appreciation that most of us here have for the work you do at CF has come through, here.
by Sui Juris on Mar 19, 2009 4:07 PM EDT up reply actions 0 recs
I don't have a problem with you Pete
and I am one of MANY that love your site and the links you bring us. I’ve used them time and time again. And waaaaaaaay up top, you can see that I have tons of love for Brian and Anthony doing races. My frustrations are specific to CTV not giving me what I’ve paid for.
Thank you for your site and your trying to answer things here.
"The most wasted day is that in which we have not laughed."
by nikki on Mar 19, 2009 4:12 PM EDT up reply actions 0 recs
Well, I think our answer is clear...
… we all need to email Pete when we have problems with C.TV :) (just kidding)
Dude... why WOULDN'T Thor ride the chicken?
by crashdan on Mar 19, 2009 4:45 PM EDT up reply actions 0 recs
You are wrong.
And I’m starting to wonder what you mean by this:
cyclingfans.com is a cycling.tv affiliate partner
Are you getting some sort of financial or other compensation from “partnering” with cycling.tv? If so, it’s fair to tell us, so we’ll know to take your comments with a grain of salt.
Podiumcafe is not a “hospital” at which a few, pathetic losers who own obsolete computers “congregate” to complain about not getting their money’s worth from cycling.tv, as you imply.
I have two high-end home computers, one that is four years old and one that is only a few months old, and neither is a Mac. My work computer is also less than a year old. I have had the exact same problems with cycling.tv on all three of these computers. The problem is definitely on their end, not mine.
With all the problems I’ve had with cycling.tv, it has never occurred to me to email you about it, because I know you have nothing to do with it. Your emails are not a reliable source of information about the depth and breadth of the problems with cycling.tv.
by Tifosa on Mar 19, 2009 3:20 PM EDT up reply actions 0 recs
Huh?
I posted that so the disclosure was there. A lot of people wouldn’t have done that. I thought it was the right thing to do. Are you now demanding that I spell it out for you?
CTV has for years had an affiliate program by which websites get a commission for bringing them customers who sign up. It currently is broken….but that’s another subject.
I don’t like the negative and unnecessarily defensive direction this thread has taken and am beginning to feel it was a mistake for me to post in here. Go ahead and blast away at CTV all you want. I simply wanted to offer up things from my perspective, that’s all. I never denied any of you were having problems, quite the opposite.
by Pete-CF on Mar 19, 2009 3:54 PM EDT up reply actions 0 recs
no, seriously
Stick around. I’ll even say “please.” CTV is as negative as it gets, here. For context, we can discuss whether Lance was a low down dirty doper or America’s best ever Ambassador to France, with nary a raised voice.
by Sui Juris on Mar 19, 2009 4:04 PM EDT up reply actions 0 recs
I think it is absolutely appreciated that you do post
but this isn’t to be expected that everyone is just going to accept everyone of your opinions at face value. I think if you read threads on all different topics i think you will find that we rarely agree around here but we also very rarely argue angrily.
People here will not call you doody-head or disrespect you but you can’t expect to go un-answered, especially on this particular topic.
Do stick around, you’ll find a lot of love for your site and that we share your freakish interest in cycling.
Did your favourite rider just win Montepaschi Strade Bianch Eroica Toscana? OK then.
by Jens on Mar 19, 2009 4:10 PM EDT up reply actions 0 recs
Thank you for answering my question.
I appreciate knowing that you receive a commission for referring new subscribers to cycling.tv. Maybe that was obvious to everyone else, but it wasn’t to me.
As I said before, I think you do great work at cyclingfans.com, but I think your characterization of the depth and breadth of the problems that subscribers have with cycling.tv is way off.
by Tifosa on Mar 19, 2009 6:00 PM EDT up reply actions 0 recs
I think it's safe to assume
that most any site that has banners on it is either in an affiliate program or is outright taking advertising dollars up front. Sites have done this for years.
Look, I’m not going to conclude that CTV doesn’t work when my personal experience is it mostly works and when that is the case for nearly everyone I correspond with.
I’m convinced people here are having problems. I do not know why. I’ve tried to be helpful. If CTV is getting enough angry feedback, I would think they’d study the problem and fix it.
It does appear to me that some people not getting in may be due to there being too many connections already. If so, CTV need to address this. That’s why I asked if a disproportionate number of people with problems connecting were on the U.S. west coast, ie those most likely to sign on late.
I’m sorry but comments such as yours just do not cut it with me. Respond to my questions, get me some data, describe exactly what your problem is. 90% of the comments dissing CTV here are not helpful and not constructive.
Video streaming has been around for decades (in a previous career I did consulting on the subject for Intel, IBM, French TV, a filmmaker and others)….and I’m the first person to call foul when a provider tries to explain “this is all new so bear with us”. With different computer environments, it’s complex but it’s not rocket science. CTV/JumpTV need to fix what they need to fix. Nothing more, nothing less.
If CTV ever say something I know to be untrue, I will blast them.
If CTV ever tells me to stop linking to alternative sources, I will quit their affiliate program.
A little less presumption goes a long way.
by Pete-CF on Mar 19, 2009 7:01 PM EDT up reply actions 0 recs
Pete
You know that new tech that gets on the line after you’ve been working with five other guys from the support contractor for half the weekend, who then asks if you’ve rebooted? That’s you, right now. So much of what you’re saying has been asked and answered here, over the years. Repeatedly. So while you’re asking for less presumption, please give a little more credit. Thanks.
by Sui Juris on Mar 19, 2009 7:11 PM EDT up reply actions 0 recs
If you've already given up
as someone else said, then this shouldn’t even be an issue for you anymore.
It may be tedious but anytime a new person comes on the “line” to help you solve a problem, you do need to explain to them exactly what your problem is. If you rant instead of answer questions designed to help diagnose a problem, you’re not helping yourself.
Anyway, hope you all can watch M-SR one way or another.
by Pete-CF on Mar 19, 2009 7:31 PM EDT up reply actions 0 recs
last post on it
this shouldn’t even be an issue for you anymore.
Right. Except CTV is locking up North American rights, so I don’t really have much in the way of (legal) alternatives, do I? I believe you’re somewhat familiar with this issue.
It may be tedious but anytime a new person comes on the "line" to help you solve a problem, you do need to explain to them exactly what your problem is.
Looking at it now, I don’t see anyone coming to help. More like someone coming on, saying “Hey, you might have a problem, but CTV doesn’t. And neither does anyone else.” That’s not helping. That’s showing CTV that you’re qualified to be on staff.
If you rant instead of answer questions designed to help diagnose a problem, you’re not helping yourself.
And if you don’t bother to look into the background of an issue before making pronouncements about it, you’re not helping anyone.
by Sui Juris on Mar 19, 2009 9:46 PM EDT up reply actions 0 recs
Okay
I have said repeatedly that CTV have issues and that it looks like at times they have not been able to handle the number of connections they are getting.
As for “looking into the background” of the issue here, I have tried repeatedly to help. You don’t want to be helped. So nothing more to be done. Had you been interested in solving the problem, I’d have gladly tried to help cut through the red tape at CTV.
The few people that have emailed me about CTV problems were referred directly to my contacts at CTV so that they could either get help or get their money back.
As an aside, I have noticed a couple of people in other threads saying things like “I’ve been almost afraid to say this here….but I usually don’t have any problems with CTV.” What this tells me is that a couple of very negative and loud people are distorting the situation, squashing diverging opinions…and ultimately creating an unfortunate situation for the publisher of PC in my opinion.
by Pete-CF on Mar 20, 2009 6:05 AM EDT up reply actions 0 recs
Yes...
the wandering band of gypsies at PdC… coming out from their circled wagons, leaving the fiddle music and campfires to occasionally say with a quavering voice in the maelstrom “But CTV works for me”. Then we, the boisterous noisy few, the (apparently) minority of users for whom CTV doesn’t work, all chase them down with pitchforks and restraining orders.
Fuck that noise.
Dude... why WOULDN'T Thor ride the chicken?
by crashdan on Mar 20, 2009 10:06 AM EDT up reply actions 0 recs
Hah!
One thing I’ve learned in three years here is that pretty much nobody is afraid to say anything. I’m one of the people who doesn’t have trouble (usually), so I’ll just observe that I don’t go out of my way to flaunt my good fortune in a thread of people who are justifiably frustrated. Also, since we have 5-10 threads a day, I suspect the people who aren’t having trouble with C.TV would be more interested in whatever else is going on.
Also, why would anyone feel bullied out of their opinion on the internet? What possible retribution would there be?
I would hazard a guess that the majority of CTV users here don’t have problems; we’ve talked about this in past threads and that is the impression I got. But when you have people whose day job is in IT, working on new windows systems, and they still can’t get on… I have little doubt that the complaints are legit.
CQRanking.com, you complete me.
by Chris... on Mar 20, 2009 10:38 AM EDT up reply actions 0 recs
Thanks Chris
I was more than once told here, in no uncertain terms, that those here having problems WERE representative of the general population, not only here but everywhere.
If what you say is correct, and it mirrors my own experience and impressions, then indeed this thread HAS been distorted by a few out to stick it to CTV, however justified their own complaints might be.
I never said those with problems here were not having problems. I never said their problems were not due to CTV. Aside from issues that CTV has control of, there are very many reasons why one might not be able to access their coverage, including the fact that some work environments block .tv domains. I’ve offered other tips, only to be told that every tip in the history of mankind has already been discussed here ad infinitum. Okay, whatever. The U.S. to me still represents the country with the “can do” attitude despite the vibes I’m getting from some here. ;-) And believe me I’ve battled poor French attitudes on things like this for nearly 2 decades!
by Pete-CF on Mar 20, 2009 11:03 AM EDT up reply actions 0 recs
Say, Pete-CF
kind of a side question brought up by your comment: you just mentioned that CTV is going to be switching to MS Silverlight. Does this mean we’ll need Silverlight in order to watch CTV in the future?
Thanks!
by Le Comte on Mar 19, 2009 3:50 PM EDT up reply actions 0 recs
My understanding
is that yes, we’ll all have to be sure we have Silverlight installed.
by Pete-CF on Mar 19, 2009 3:58 PM EDT up reply actions 0 recs
try this link
http://www.microsoft.com/silverlight/resources/install.aspx
"Wizard's first rule. People are stupid. They will believe anything they want to be true or fear to be true." -- Terry Goodkind
by umwolverine on Mar 19, 2009 4:05 PM EDT up reply actions 0 recs
thanks
but it means I would be unable to look in on stages at work.
by Le Comte on Mar 19, 2009 4:09 PM EDT up reply actions 0 recs
Uh oh
I’m not coming anywhere near here when they switch to Silverlight then! ;-)
by Pete-CF on Mar 19, 2009 4:17 PM EDT up reply actions 0 recs
Yeah, maybe not. :-)
I seem to remember a distinct lack of love at the Olympic transmissions.
But Microsoft + CTV , how could it go wrong?
Did your favourite rider just win Montepaschi Strade Bianch Eroica Toscana? OK then.
by Jens on Mar 19, 2009 4:20 PM EDT up reply actions 0 recs
It worked perfectly for me
But that was Microsoft + NBC on a PC, not on a Mac…
More Muur...
by Jimbo... on Mar 19, 2009 4:29 PM EDT up reply actions 0 recs
MS + NBC worked fine on a Mac for me
during the Olympics.
If I do subscribe, it means I’d have to watch any weekday stages on “As Live” when I get home. Not that that’s a gigantic deal….
by Le Comte on Mar 19, 2009 4:31 PM EDT up reply actions 0 recs
Mine works
Though it took some tinkering…
CQRanking.com, you complete me.
by Chris... on Mar 19, 2009 6:47 PM EDT up reply actions 0 recs
any idea when that's going to happen?
Thanks!
by Le Comte on Mar 19, 2009 4:25 PM EDT up reply actions 0 recs
They'll probably give it the test-run at De Ronde
This snark was brought to you by Swedish Snark, a susidiary of EuroSnark Inc.
Did your favourite rider just win Montepaschi Strade Bianch Eroica Toscana? OK then.
by Jens on Mar 19, 2009 4:30 PM EDT up reply actions 0 recs
which means it was
really made in Poland.
by Sui Juris on Mar 19, 2009 4:31 PM EDT up reply actions 0 recs
Yes, by ukrainian guest-workers.
Did your favourite rider just win Montepaschi Strade Bianch Eroica Toscana? OK then.
by Jens on Mar 19, 2009 4:32 PM EDT up reply actions 0 recs
prob for E3 prijs and brabantse pijl, sat/sun 28-29 march
or even dwoors door vlaanderen on wed, 25 march
"Wizard's first rule. People are stupid. They will believe anything they want to be true or fear to be true." -- Terry Goodkind
by umwolverine on Mar 19, 2009 4:36 PM EDT up reply actions 0 recs
Shit! Dwars on the 25:th?
Someone quickly come up with an excuse to get me out of the meeting I booked for 16:00. (Better than the thoroughly unimpressive “I need to sit in my office and watch cycling on my computer”)
Did your favourite rider just win Montepaschi Strade Bianch Eroica Toscana? OK then.
by Jens on Mar 19, 2009 4:41 PM EDT up reply actions 0 recs
You have to go get a toe?
"The most wasted day is that in which we have not laughed."
by nikki on Mar 19, 2009 4:42 PM EDT up reply actions 0 recs
Yeah, I was thinking less creepy
Did your favourite rider just win Montepaschi Strade Bianch Eroica Toscana? OK then.
by Jens on Mar 19, 2009 4:46 PM EDT up reply actions 0 recs
With nail polish? ...much less creepy that way. LOL!
"The most wasted day is that in which we have not laughed."
by nikki on Mar 19, 2009 5:23 PM EDT up reply actions 0 recs
You have been asked to participate in a 'global webinar'
We will randomly toss you questions about small appliances, flatware, knives, pots, etc.. during the race. You will answer them.
More Muur...
by Jimbo... on Mar 19, 2009 5:17 PM EDT up reply actions 0 recs
You're going to ask him about IKEA? what?
"The most wasted day is that in which we have not laughed."
by nikki on Mar 19, 2009 5:24 PM EDT up reply actions 0 recs
I don't have the time to advise you of CTV's failures?
I was a CTV subscriber long before I came to PdC and over a year ago finally told CTV to give back my money and quit teasing me. CTV was a monumental failure in all aspects for me.
Intermittent and absent service
couldn’t log in
no access to my subscribed (and paid for) package
and on and on and on…
I am one of the 6700 subscribers that disappeared between 2007 and 2008 for all of the above listed reasons.
You can be bold and think that I don’t know what I am talking about but the failures were not on my end – they were in CTV land. I have different connections – DSL – cable – a T1 at work and it didn’t work. What kind of computer failed: all of them at one time or another.
I want CTV to work but it doesn’t. I gave them my money and got very little of what I paid for. I asked them to give me some compensation for the failed service – but I got nothing.
I asked them to prove it will work for me but the ATOC coverage failed.
I moved on a long time ago and you weren’t on my notification list.
by TC_ on Mar 19, 2009 11:01 PM EDT up reply actions 0 recs
I wonder sometimes about the finances of RCS
I suspect the last minute inclusion of Astana last year was to try and get a higher profile to make overseas rights worth a bit more. And I wonder more this year whether they haven’t paid out a large sum to someone, somewhere along the line, to get Lance to ride, but are finding it hard to recoup that. Because the industries that have been hit the hardest by the big rise in imports from the East over the last decade are the same ones who for so many years have been good sponsors of cycling.
by Monty. on Mar 19, 2009 6:57 AM EDT up reply actions 0 recs
I repeat it it not
what Ctv has the rights to broadcast the issue has always been…. Can they deliver? Performance to date says an emphatic………sometimes
by Teel22 on Mar 18, 2009 11:17 PM EDT reply actions 0 recs
Look what I've found....

But I study sportmarketing.. So Cycling.tv.. If you have an internship.. I’m your man..
Crashdan: "Veni Vidi Vici beats Wing Kong Exchange... … and I’ll change my signature to a backwards smile for a month."
Franzoi wins Parijs-Roubaix and I win a date with the VDS of Team Txirrindulariak..
by Frinking on Mar 19, 2009 4:30 AM EDT reply actions 0 recs
That did'nt go very well..
And that in my application.. So here
Crashdan: "Veni Vidi Vici beats Wing Kong Exchange... … and I’ll change my signature to a backwards smile for a month."
Franzoi wins Parijs-Roubaix and I win a date with the VDS of Team Txirrindulariak..
by Frinking on Mar 19, 2009 4:31 AM EDT up reply actions 0 recs
Thanks
everyone for the positive comments.
And thanks to Chris and all of you for this community and for your passion. “Passion” I think is the one word that best describes the relationship between cycling fans and their sport.
I grew up following MLB, NBA, NFL, tennis…..discovered pro cycling as an adult, and over the years have gradually lost interest in these other sports for the most part. I follow Chicago Bulls basketball…..but not the NBA per se that much. I follow Chicago Cubs baseball…..but not MLB that much. When one of my favorite Bulls/NBA journalists, Sam Smith, left the Chicago Tribune 1-2 years ago, I emailed him and jokingly said he could have a dream opportunity writing about doping in cycling for my site. He wrote back saying “I can see the passion”…..and mentioned he knew some journalists at L’Equipe. :-)
Anyway, passion….that’s what it’s all about.
by Pete-CF on Mar 19, 2009 9:24 AM EDT reply actions 0 recs
Thank you Pete
It’s a great pleasure having you here. Sorry I slept on this thread, better late than never, I guess. All I can say on behalf of the community (which speaks pretty well w/o me) is that we all rely heavily on CyclingFans.com and truly appreciate your commitment to something as vital and sketchy as identifying how the cycling broadcast/webcast universe operates.
CQRanking.com, you complete me.
by Chris... on Mar 19, 2009 6:51 PM EDT up reply actions 0 recs
A few final thoughts
1. Anthony McCrossan occasionally gives a shout out to you folks here. You probably aren’t aware of this since CTV doesn’t work for you. ;-)
2. I was informed yesterday that Anthony and Brian would be commentating M-SR. Today, the same CTV source now tells me it will instead be Martin and Magnus. I contacted Brian who says he was already committed to Eurosport. So obviously there was a miscommunication at CTV. I sincerely, honestly believe that’s all it was. I do not believe CTV tried to mislead anyone, there was no attempt at deception, there is no conspiracy…nothing to see here, folks. ;-) But of course this news doesn’t matter if you can’t watch CTV anyway. You’ll be able to listen to Brian, however, via the Eurosport audio feed.
by Pete-CF on Mar 19, 2009 5:12 PM EDT reply actions 0 recs
"I saw Brian on the grassy knoll"
“He was dressed as a hobo and he was carrying the Lindbergh-baby”
Did your favourite rider just win Montepaschi Strade Bianch Eroica Toscana? OK then.
by Jens on Mar 19, 2009 5:29 PM EDT up reply actions 0 recs
not complaining, but the ES English audio feed
is about 45-50 seconds behind the live video, but I still prefer that instead of the Finnish one who could be compared with Duffield, clueless most of the time. I refuse using the Swedish commentator. :D
by Bruce Suomi on Mar 19, 2009 5:36 PM EDT up reply actions 0 recs
Amusing national animosity aside
If you understand swedish you should really try Vacchi and Adamson sometime. Apart from being just about the sharpest I’ve ever come across at identifying riders (even in insane sprints) and being generally the most well informed team of commentators anywhere, Vacchi is also probably the biggest Chellu-fan outside Suomi.
Did your favourite rider just win Montepaschi Strade Bianch Eroica Toscana? OK then.
by Jens on Mar 19, 2009 5:52 PM EDT up reply actions 0 recs
Hmm. I'll give them a try Saturday, they can not
be as bad as the Finnish one, that’s granted.
And if Duffield is on ES English, no way l’m going to listen him ever again.
by Bruce Suomi on Mar 19, 2009 6:16 PM EDT up reply actions 0 recs
And one more.
One of the things we regularly do during live coverage is to post when certain feeds go live, including CTV. eg, “Paris-Nice LIVE now on cycling.tv”
Bernie S. and several other people regularly check on the feeds and sometimes other people write in to say a given feed has started.
I would think that given a posted note such as “CTV now live”…..that at least SOMEONE would email at some point and respond “Not for me it’s not!” As I’ve said, on a few occasions people have confused us with CTV; my recollection is that those have all been positive, things like “Love your commentary team.” A few people, very few, have emailed to say that they couldn’t get CTV at all.
It just doesn’t make sense. I got very good vibes talking to Golding yesterday, things seem to be going well.
I have noticed posts on two occasions at competitivecyclist.com critical of CTV. I believe they were a former advertiser on CTV.
I just do not assume that reported problems, however real, are necessarily representative. It sounds like CTV may have problems beyond a certain number of connections….and if so, that is definitely something that needs to be addressed.
by Pete-CF on Mar 19, 2009 5:39 PM EDT reply actions 0 recs
Just a side note Pete..
For CTV, I go directly to the site to begin the login ritual. Then usually, I am here following along. I don’t know that I ever go to cyclingfans for ctv information. I go to your site for all of the other links as I don’t have subscriptions to them and you’re the master at putting up places to view from. And I love you for it. For me, it’s just a simple case that I don’t put CTV with you, thus wouldn’t email you on it. If you want us to start (ha ha) just let us know and you can be copied on the emails. LOL.
"The most wasted day is that in which we have not laughed."
by nikki on Mar 19, 2009 5:44 PM EDT up reply actions 0 recs
P.S. Pete....
Can you ask Brian what races he and Anthony might be doing on CTV? Those two are by far my favorite commentary for races. Not that there aren’t tons others out there but I enjoy listening to a race in english and B&A are great. I miss listening to them.
"The most wasted day is that in which we have not laughed."
by nikki on Mar 19, 2009 5:46 PM EDT reply actions 0 recs
Probably not your specialty Pete-CF, but...
Do you know what version of Silverlight CTV is going to run on? Many Mac users have PowerPC processors, which only run Silverlight 1.0. Unfortunately, the videos i’ve seen with Silverlight (Olympics and NCAA) only runs on v2.0.
I’m pretty sure this switch is going to block out quite a few Mac users without the Intel processors.
by PopUp Rolen on Mar 19, 2009 10:00 PM EDT up reply actions 0 recs
Have heard similar concerns
via Twitter. I will try to get an answer to this question.
by Pete-CF on Mar 20, 2009 6:16 AM EDT up reply actions 0 recs
Okay
Already got a response from CTV.
It is going to be Silverlight 2.0. What a shame if this will block some Mac users. I’m an Apple person at heart but switched to PC in the mid/late 80s because that’s where the digital streaming video technologies were first.
CTV tell me they are in final testing right now. They will email their database about it with info.
by Pete-CF on Mar 20, 2009 6:56 AM EDT up reply actions 0 recs
Thanks for the quick response
Rather unbelievable that that would “upgrade” to a system that will lock out a segment of their audience.
by PopUp Rolen on Mar 20, 2009 7:40 AM EDT up reply actions 0 recs
Well...
according to some here, they’ve already been locked out of CTV for years because it wasn’t working for them. The new player may or may not improve things for them, depending on what problems were preventing them from accessing……sign-on issues, CTV not having capacity to handle everyone connecting, etc. For people having problems due to CTV sign-on issues or capacity problems, switching to Silverlight alone will not improve things unfortunately.
In theory, this can improve the experience for people able to watch. No consolation though for those with computer setups (some Macs and some PCs with certain processors) that won’t be compatible with Silverlight 2.0.
Will monitor.
by Pete-CF on Mar 20, 2009 8:12 AM EDT up reply actions 0 recs
Thanks for the updates. I've emailed CTV too
I hope they offer an option to watch the feed on an alternative player, like the current one they are using. Please suggest this!!!!
by PopUp Rolen on Mar 20, 2009 8:49 AM EDT up reply actions 0 recs
SUGGEST??????
(Please understand PopUp that the following is not directed at you … at all…)
Suggest to them that a paying customer be able to watch what they paid for? These guys are switching technology horses midstream on the season? Couldn’t they test/configure/rollout Silverlight in, say January? Or was Cyclocross season to fucking important to screw up (sorry Drew). So they are going to wait until either just before or during the Giro to roll this out.
Hey, maybe they’ll do it as a beta, like they did with this look/feel of technology. Notice that there isn’t a goddamn bit of difference between when they were calling it a beta and the current production environment. And of course, they FORCED all of us to use their damn beta product.
Previous past experience dictates that there will be no alternative unless YOU can find a workaround.
I WANT YOU TO GET MAD! I WANT YOU TO SAY, “I’M A HUMAN BEING, GODDAMMIT, MY LIFE HAS VALUE”.
I WANT YOU ALL TO GET UP, RIGHT NOW, AND GO TO YOUR WINDOWS AND OPEN IT WIDE AND YELL JUST AS LOUD AS YOU CAN, "I’M MAD AS HELL, AND I’M NOT GOING TO TAKE THIS ANYMORE!’
Dude... why WOULDN'T Thor ride the chicken?
by crashdan on Mar 20, 2009 10:15 AM EDT up reply actions 0 recs
Believe me, my email to CTV expressed the outrage
But since Pete-CF is not an employee of CTV, and has gone pretty fa out of his jurisdictionr to answer some of my questions, I didn’t think it was appropriate or fair to express my outrage at him.
Now CTV, they will incur the wrath of PopUp for this switch.
by PopUp Rolen on Mar 20, 2009 10:38 AM EDT up reply actions 0 recs
Your post contains
one of the first bits of useful, constructive, to-the-point criticisms I’ve seen in this thread.
You make a good point and indeed if anyone currently able to watch CANNOT watch mid-subscription due to a technology change or for any other reason due to CTV, then they should ask CTV for a refund.
by Pete-CF on Mar 20, 2009 10:41 AM EDT up reply actions 0 recs
CTV tell me
they will soon send out notification to people on their mailing list regarding the switch to Silverlight including steps to take, if necessary, on how to get it to work. Don’t blame me if one of those steps involves buying a new computer. ;-)
They also said they plan to make the switch when there are at least two days’ break from live racing.
by Pete-CF on Mar 20, 2009 10:48 AM EDT up reply actions 0 recs
where've you been in the past few years, crashdan? ctv has always changed platforms around this time of year
"Wizard's first rule. People are stupid. They will believe anything they want to be true or fear to be true." -- Terry Goodkind
by umwolverine on Mar 20, 2009 2:21 PM EDT up reply actions 0 recs
I'm glad the tone of the post finally returned to one of civility
I was going to call for a truce – had I anticipated the acrimony the post elicited, I wouldn’t have posted it. There are a lot of good, valid points above, and they’re made by intelligent, good-natured people. Let’s not forget that.
Let’s also not dwell on this issue, please. Let’s get back to talking cycling for a while – MSR is coming!!!
Thinking hard - really hard - of something witty to say....
by Cyclingrush on Mar 19, 2009 9:23 PM EDT reply actions 0 recs
Better late than never
Guess we know who Pete is now…
If you don't have time to do it right the first time, when are you going to have time to do it again?
by CannonDowell on Mar 20, 2009 10:13 AM EDT reply actions 0 recs
Thank you Pete for your participation. It isn't easy to jump in this volatile dicussion.
I’ve been a CTV subscriber for 2 years and never had problems until this season. I am a west coast resident. I am also having problems getting connections to Video on Demand which never occured before. Sometimes I sit with “buffering” for 20 minutes until the video starts.
I am not as vocal as others but want it to be known.
by ZoeRochelle on Mar 20, 2009 11:29 AM EDT reply actions 0 recs
Interesting
that you were fine until this season. They will soon be switching to a Silverlight Player, which will be good for some people, ultimately a much better experience, but apparently is going to cause problems for others.
What computer/OS/browsers are you having these problems on? Will you be attempting to watch CTV tomorrow for M-SR?
I’ll be monitoring the upcoming switch to Silverlight closely and I’m sure I’ll get feedback on it from a variety of sources. I will gladly do what I can to help.
by Pete-CF on Mar 20, 2009 11:44 AM EDT reply actions 0 recs
similar experience to ZoeRochelle
(ie pretty much fine previously but not this year) – in previous years, I had occasional problems such as having to try a few times before being able to log in, or the feed cutting out/buffering at inopportune times, but generally I would be able to log in and watch (and would just be aware of what it took to get through).
However, this year, almost every time I’ve tried to log in to watch a race live I’ve been able to log in, click on the links for the live races, and get nothing. not even an indication of buffering (ie such that I’d have hope that maybe soon the video would start). I think there was once that I could actually get on, otherwise mostly I’ve watched races via other feeds. I admit that quite often, being in the mountain time zone (so, much more western than eastern North America) and being pregnant and needing my sleep I’ve not tried to watch right at the start of a broadcast – but as far as I recall, ctv has said many times that they have more than enough capacity to deal with however many people are watching, so theoretically (supposedly) it shouldn’t matter when I start watching (and the average viewer would rightly expect that it should be like TV, you can tune in whenever during the program). and seeing as I’m using the same computer, same ISP, same browser etc as last year I can’t figure out why ctv isn’t working so well this year …
by guidemd on Mar 20, 2009 9:55 PM EDT up reply actions 0 recs
Some more background for Pete-CF
I have 3 areas of concern about c.tv. 1) they advertise races to which they don’t already have rights; 2) their capacity to deliver to existing subscribers; 3) the way they have previously handled technology transitions.
I’ve been a cycling.tv subscriber for years. My renewal time typically occurs right before or during Tour de Suisse. Last year’s c.tv’s July beta transition was really poorly handled. My account, along with an untold number of others, was dropped during the transition, and I had to “prove” by way PayPal receipts that I had paid for the Giro, Premium and Vuelta in 2008. If there had been good public communication on their website about the transition, it would have mitigated a lot of my and others’ frustration; I made this point directly to them during a previous “beta” transition, and so it was particularly frustrating to have an even worse experience last July.
Pete- if you are interested, here are just a few previous threads about my and others’ experiences.
First, on cyclingtv’s own site:
http://theinnertube.cycling.tv/service/displayDiscussionThreads.kickAction?as=2501&w=27428&d=38294&d-1169404-p=1
http://theinnertube.cycling.tv/service/displayDiscussionThreads.kickAction?as=2501&w=27428&d=66782
Then some threads from here:
http://mobile.podiumcafe.com/2008/7/1/562893/ctv-beta-debuts
http://www.podiumcafe.com/2008/8/1/584869/cycling-tv-beta-check-it-a
I have a technical background in IT system administration and in IT management. I have been responsible for larger and smaller transitions than the ones that c.tv has made from year to year, and never have I personally seen such poor communication from a company charging for services. I’m not even talking about the poor technology and web design choices. Often, how one communicates and how one recovers from mistakes make much larger lasting impressions, in my experience.
Usually a company learns something about how important communication is from a previous transition. In this situation, there appears to be a couple of individuals on staff at cycling.tv who do what they can, in a reactive way, but there hasn’t been evidence that the company itself has learned much along the way.
On the quality of the stream itself, I am usually in northern California, connected via a 3-6Mb DSL line. Pretty often, 1200 service buffers too often for clean viewing, and I move between 800 and 400 in order to be able to hear audio and see some video without too much frustration. Too often last year, during the last few kms of a race, or right before the end, the stream freezes.
Often, I have used and appreciated cyclingfans info of alternate streams so that I would have another system here running here and have a cleaner viewing experience from one of the cyclingfans’ alternatives. I did enjoy the commentary of Brian and Anthony when I was able to hear it, and so was willing to continue to pay. Now, with the various changes of commentators and ongoing poor customer service, I am not sure what I am willing to pay further for this year. How they handle the Silverlight transition will certainly factor in to my decision process.
I hope you find this background helpful, -Sou
by souvenir on Mar 20, 2009 12:55 PM EDT reply actions 1 recs

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